An Adoption Strategy for Social Software in the Enterprise. Many-to-Many:

While this post explictly addresses "social" software, its lessons can also be applied to decision support systems (DSS). DSS do not always contain collaborative tools (apart from email or notification features) they are about sensemaking at a distance. The goal of DSS is to help users and decision makers at different levels of the enterprise to make sense of larger or smaller sub-systems. The lessons of rollout and the role of leadership are appropriate for decision makers in the education sector as well.

Chris